LM
Loretta M
1 reviews | Active since Jan 2016
08 Jan 2016, 19:43
STEERS: EXTRA TOPPING WITH HAIR!!
Bought food at Steers on Friday 8 January 2016, order number 130. Had phoned the manger 3 times to inform about the hair. Was told to come and collect a new order, only to be told it's not their mistake. We showed our unhappiness and was told to leave the store. With no refund, no apologies, nothing! The manger insisted that the hair in the food was not their doing. We bought the food at Steers and the hair was mixed into the food. According to her actions its implies that Steers didn't make the food. Yet we paid at steers!..
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Steers's replyOfficial
10 Jan 2016, 09:28Hello Miss L Marthinus,
Thank you very much for taking the time to report your experience with our Kimberley Monument Spar . branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Kimberley Monument Spar . branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply10 Jan 2016, 09:28
Official
Hello Miss L Marthinus,
Thank you very much for taking the time to report your experience with our Kimberley Monument Spar . branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Kimberley Monument Spar . branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care