Steers Eldoraigne is chasing customers to Mcdonalds...well done

My order was confirmed via email # ********** 0 18h06 5 May Reference Nr 6 ********** . At 19h36 I started one of FIVE calls to Steers Eldoraigne ********** 296 of which none was answered. I phoned National Brand number that was given at the bottom of the sms link ********** 587. The consultant apologized, which I appreciated, but does not fix my problem. My delivery is still pending. The consultant said he will phone the manager to speed up the process. 20h19 I phoned the Eldoraigne Steers again. The lady how picked up the phone said that she never saw the order until just then...I asked to speak to the manager. She said SORRY...the order was sent after this call Well Steers to let my family wait 2h30 min is not something that gets fixed with SORRY. This is an insult in the worst degree. Will a walk in customer at any store be willing to wait 2h30??? NO. But I have to because when I phone...Steers Eldoraigne simply does't answer the phone.

You did not loose a customer. You created a ANTI Customer. That guy that always brings up this story when anyone even mentions eating at Steers. And I work next to a Steers with staff of 120. No Sorry is not good enough. I'll share this until I feel better