1 reviews | Active since Mar 2018
Steers Dwarsfontein - What a disgrace
The state of this steers as well as the staff and lack of management is a disgrace. The food matched the overall appeal and Steers should not permit such disgusting behaviour to be aligned to their name. Our breakfast was incomplete and cold with rubber eggs. I requested a glass of water and was given a half glass of luke warm tap water, apparently hey do not keep ice or lemon so I decided to send my water back. I tried to speak to management but the waitress told me there is no management, eventually on paying I discovered there was a "leader" not a manager who did absolutely nothing to try and improve the situation. I travel substantially and am totally put off stopping for Steers ever again.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
