MN
Michael N

1 reviews | Active since Feb 2015

16 Mar 2015, 14:43

Steers does not cater for customer toilets

Last Sunday, driving through Matatiele, stopped at Steers Matatiele for coffee, asked for toilet (to wash hands) - told by staff no toilet, asked for manager, same story, owner came - very rude :\we have no obligation to provide a toilet for patrons"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;533325;818587;38;2;0;1;0;0;2;NULL;NULL;NULL;15/03/16 14:42;15/03/16 12:43;8 days without internet....;8,81E+12;;***;Hi Afrihost. My lines have been down for 8 straight days now. You guys quickly shifted the blame to Telkom, and left it to me to handle this ****. To MY credit, I actually got a Telkom technician around over the weekend! Guess what, STILL NO ****ING INTERNET! I asked you guys for a line-reset, still nothing! Thank god you guys have agreed to refund me these monies, or I'd be seriously ****ed. I'd really like my internet up and running, because that's the service you \provide\"" right? Is it really that hard?.....PS: Afrihost"

0
Replies (1)
Steers
Steers's reply17 Mar 2015, 08:39
Official
Hello MichaelJNaidoo,

Thank you very much for taking the time to report your experience with our Matatiele branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care