MYKMKM
Mpendulo Ya Kwa Mlotshwa Ka Malambule

1 reviews | Active since May 2019

19 May 2019, 20:24

Steers, Debonairs Pizza and FishAways (Lenasia South)

Greetings I have a huge problem with the famous brands pty ltd stores in Lenasia South, Debonairs, FishAways and also more recently, Steers. Their service is very bad, it is immensely pathetic on online orders. I just recently had an issue with Steers, they told me they will noy deliver where I live which is just 4.5km from where I live in Weilers Farm (aka Majazane) because apparently, they do not deliver anywhere else after 7pm. I am hungry right now and have no means to travel at this time and they said I needed to come and get it. Previously, a month back, I ordered at Debonairs Pizza at the same place run by the same management and I was told that above the delivery fee charged, I was suppose to tip the driver and this was when I ordered at Fish Aways. I refused as it was not a requirement according to me, I ended up only paying the delivery fee. I did not complain. They have a delivery service that seems conditional to their liking and their supposed to deliver and I have ordered before after 7pm and it got delivered for me, suddenly it has now switched???? I am dissatisfied and gravely disappointed. I feel disrespected by those people. They have no concept of service and if possible, I would like to take this a but further as their service is not consistent. Steers, Debonairs Pizza and Fish Aways in Lenasia South are all cut from the same cloth!!!!

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Replies (1)
Steers
Steers's reply20 May 2019, 15:43
Official
Hi Mpendulo
 
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team 
Customer Care Line: ***