Steers cosmo city worst service ever

Placed an online order for the mega ribster online deal at steers cosmo mall at 1848, food arrived at 2020, everything cold. No drinks as ordered online, no receipt.. Bad service ever, called the restaurant to follow up order, they answer their phones while busy talking to someone at the same time. Worst service ever, to think i paid a delivery fee only to get cold food and paying for things i did not even get