Steers Corlette Drive- Took 2 hour to delivery

<p>See below email thread. Still have not heard back from Steers or Famous Brands!</p> <p> </p> <p>James Hauptfleisch ********** /> 26 Oct <br /> <br /> Reply<br /> <br />to info.steers, famousbrands<br /> <br /> To whom it may concern</p> <p>I would like to let you know about the shocking service that I received from Steers Corlette Drive.</p> <p><br />I placed an online order at 12:44pm, see the attached screen shot. The Order finally arrived at 2:54pm. It took over 2 hours to be deliver and my offices are literally 2km up the road. This is absolutely shocking that a delivery order should take this long!</p> <p><br />During this time, I did the following:<br />I called the store after waiting for half an hour to find out where the order was. I was informed that the order was on the way and because of this, I ordered another wacky wednesday for a colleague as the previous order had "already left". <br />After waiting another half hour (1hr in total) called again to see where my order was. Yet again, I was informed that the orders were on there way.<br />Eventually after waiting an 1 hr 30 mins, I got in my car, drove down to the the steers and placed a new order. I waited for the order to be prepared, was able to drive back to the office and consume my food before the initial order even arrived.</p> <p>Before eating my food, I thought I should let the manager know that I had gone through to the store and purchased a new order and had already gotten back and still the order had not arrived. She told me that she was sorry and that when the order arrived, I could have it for free but I asked her what she expected me to do with a double order?<br />Finally the order arrived at the office at 2:54pm where I told the driver that I had been waiting for over 2 hours and that I no longer wanted the food.<br />I spoke to the manager (Anthea) and asked her to send me the owners details so I could contact them to let them know that his staff are running a circus over there because no one should have to wait over 2 hrs for a "takeaway" to be delivered. I still has not been done which just goes to show another great client service by the store manager.</p> <p> </p> <p>I have also informed all my colleagues about the shocking service that I received and none of them will be using that Steers going forward. </p> <p><br />As you can see from the long email, I am not at all happy and thought that the owner of this store, Steers Head Office and Famous Brands needs to know that the service I received has tarnished Steers' reputation with me as well as my colleagues.</p> <p><br />Regards<br /> <br />James Hauptfleisch | Account Manager<br />Trainiac* <br />because people love pictures <br />Cell ********** <br />Visit our website www.trainiac.com to learn more <br /> <br />James Hauptfleisch ********** />2 Nov (7 days ago) <br /> <br /> Reply<br /> <br />to info.steers, famousbrands<br /> <br /> I see that Steers customer service and Famous Brands customer service is as good as the service that I received from the Steers Corlette Drive!</p> <p><br />I sent the below mail on the 26th of October and have yet to hear back from Steers or Famous Brands!</p> <p><br />It is actually an absolute joke how things are run at this company!</p> <p><br />Regards<br /> <br /> <br /> <br />James Hauptfleisch ********** />12:19 (6 minutes ago) <br /> <br /> Reply<br /> <br />to info.steers, famousbrands<br /> <br /> <br />Still no response from Steers or Famous Brands.</p> <p><br />Absolute shocking customer service that I have received. I guess the only way to be heard now days is through social media. This will have to be my next steps so that people know what a shocking service Steers gives to their clientele!<br /> </p>