Steers Compromising Freshness To Save Time, No Feedback!!

<p>On Wednesday 05 July I raised a complaint with Steers Head Office regarding Steers Olivedale. I specifically stated that I had experienced ongoing problems with this store and did not wish to speak to the owner (again). I received a missed call from the store - against my wishes.They rep**** via SMS that someone would be in touch with me. </p> <p>On 11 July I again contacted Steers Head Office to state that I had not been contacted, and would only speak to someone from head office. Today is 5 days later and still NOTHING!</p> <p>Steers this is poor service and you have lost me as a customer.</p> <p>As an aside, my complaint is that I burgers and noticed that they did not grill the [pattyiesbut took them from behind the prep counter (I watched the gas grill the whole time and despite being fairly quiet they used precooked patties.</p> <p>The shop said that Head Office provided the bainmarie and thus approved the process, while via telephone Head Office said that they are not allowed to do this...</p> <p>If I wanted my food to be waiting for me I would have gone to one of the other outlets that does this....</p> <p>So this complaint is:</p> <p>- Once again Steers Olivedale</p> <p>- Poor freshness (advertise flame grilled and then the patties lie in a bainmarie being kept warm)</p> <p>- Lack of follow up regarding a customer complaint</p>