Steers Centurion lifestyle sucks

We ordered from the steers app from steers centurion lifestyle... We ordered 2 burgers and large chips... I asked for no garnish and no bacon... One burger had garnish and bacon on... The other one did not but neither did it have the pineapple.. Both burgers were so soggy the bottom bun was unedible... The chips was old and burned... I immediately responded on the app as this is wrong and requested a phone back... But nothing... I am very sad and mad, as we genuinely maybe have money for takeaways once a month... This is like our big luxury and then it's spoiled like this.