1 reviews | Active since Apr 2017

10 Apr 2017, 16:53

Steers Centurion Lifestyle

<p>I'm a regular Steers customer, I usually order from the Phillip Nel branch as it is the closest. </p> <p>So this afternoon (10.04.2017) I decided to order from the Centurion Lifestyle Branch as I was visiting my sister and I thought it would be nice to order in lunch. We went onto the website, completed our order and at the end when we had to choose our form of payment the Credit Card option wouldn't allow us to click on it, there was no message on the side explaining why, so we opted for the cash option. Once our order had arrived we sat down to enjoy our meal. After I had finished my burger I decided to open my chips, and there it was this BIG curly dark black in colour hair on my chip. </p> <p> </p> <p>I have never experienced this before and I was absolutely disgusted, it didn't look like hair from the head but hair from other parts of the body. </p> <p> </p> <p>I don't believe that I will be visiting that Steers ever again. </p>

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Replies (1)
Steers
Steers's reply15 Apr 2017, 08:40
Official

Thank you very much for taking the time to report your experience with our Centurion Lifestyle branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team