Steers Bromhof delivering ICE COLD food again :(

Last night we ordered steers, and for the 3rd time, when our food arrived it was ICE COLD!!! We do not live far from Steers, it is about 3 minutes from steers. When I phoned to place the order, the confirmed via my cell number the address, and yet again they phoned and asked what is our number, this is really bad service. And it not like we ordered ribs or chicken that you can warm up again. It was burgers, and it does not taste the same when you have to warm up the burgers.