Steers Brackenhurst and their horrible service.

Steers Brackenhurst never ceases to amaze me!!! Yesterday I registered my mother's number to order supper as I had a ton of work to do. I placed the order online and 10 minutes later my phone rings ONCE!!!! Assuming it was a mistake and that they would contact me back, I leave it. 25 -40 minutes go by I decide to check my order online. There is a notification that the order is taking longer than expected. I call the number for the brackenhurst franchise and I go through to a contact center. Provide them with my details, the call goes dead and then disconnects. I'm again expecting a call back because I had given the man my number. Another 10 minutes go by. I call again and this time it goes straight to the franchise, a female picks up, I give her my details and then she starts speaking to another gentleman (this was not a customer, the conversation was too relaxed) I try get her attention and eventually she gets back to me clearly irritated and quickly informs me it was the driver (mind you the missed call was about an hour ago). Surprised I asked her to make sure, she again repeats it was not them it was the driver. 20 minutes later we hear a hoot at the gate. We open our package only to find out we got half our order. I logged a complaint regarding this and I got a call earlier today from a lovely lady who told me she would escalate the matter. Around 18:00 I get a call from the store manager (Blessing) acknowledging the fault was on their end and they would replace the burgers that I never got. I thanked him and got off the call. After getting off the call and having worked in customer service before. I released he never confirmed if I'd be getting double get real burgers or single. I called the contact center again and they confirmed it was single get real burgers and chips. HOW!!!!! When the promotion was for 2× single, 2× double and large chips and I got 2× single and large chips. I was promised a call back from the franchise and nothing. At around 8:30 the delivery guy hoots at the gate with 2× single and chips. I return it, stating that this was not what I had paid for. AGAIN I get promised a call back, mind you I asked the driver if I should drive to the store, and he insisted that he would call me back with the manager. The franchise is now closed. DOLOLO CALL BACK! I am disgusted by steers brackenhurst, I haven't ordered from the place in 2 years because there's always an issue at this particular franchise. I honestly wish the steers in Meyersdal was still open. That's how bad the service at this particular franchise is for me. I would drive from Mayberry Park to Meyersdal for Steers. Your service is **********. And no! I DO NOT want food from you people, the last thing I need is a special order. Refund me my money as per the promotion, show me the calculation for said refund and let's call it quits. NEVER AGAIN WILL I ORDER FROM YOU PEOPLE.