Steers - Bluff Shocking APP Order Experience

Absolutely useless, only gets 1 star because there is no option for 0 stars. I do an online order on the Steers APP. They debit my bank account, then advise the selected store Steers Bluff can't accept the order and store must be contacted directly. Manager advises me that order wasn't received and checks with Yumbi, who administer the APP. Manager calls back and advises that I will receive a reversal within 24 to 48 hours. I tell him this is not acceptable and I'll never purchase from Steers or anybody in their group. He then proceeds to thank me!?!?!?!?!?! The franchise owner must be really proud of this manager. Definitely don't deserve any support from me.