Steers Bethlehem no delivery
I placed an online order at Steers Bethlehem on the 26/12/2017 @20h04, they never phoned to confirm my order, so at 20h53 I phoned them to find out whats going on the Manager on duty said that they driver is on his way to my house with my order. I say 3 - 5 mins away from the Steers so I waited 2mins and went outside to the gate, in the cold wind to hopefully catch him before he phoned, I stood there for 10mins, cold and hungry ... It is currently 21h35 and my order has still not reached me.
This is not acceptable I am very very disappointed in this poor service
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***