Steers Bellville - NO GO!!!!!

Good evening

I am so angry as I am typing here. This is now the third time in three weeks that the Bellville branch has messed up an online order. Everytime the same order. I order the online only deal where you get 2x wacky wednesday's and 2x large chips. Everytime something is missing from the bag. The previous time, the driver had to go back 3 times before I had everything I paid for. By then all the food was cold and untasteful.

Tonight, low and behold the same thing happened. The driver brought the food and one wacky special was missing. I phoned the store and the manager, Ethan, phoned me back at 18h11. I told him everything and he said to send the driver back and he would send the correct order plus something to make up for the mistake. 50 minutes later I drove to the store myself just to find him with a handful of slips of people that complained and him not even remembering what my complaint was. They had not even started to fix my order yet. The lady packing the food's name is Sandisiwe. She didn't even apologise and just carried on as if nothing was wrong.

I asked for the owner's number to lay a complaint and after a lot of persuasion, he gave it to me, but the number went directly to voicemail. How bad is their service if it takes the manager 50 minutes to just gather all the slips of people who complained??? And three times in three weeks!! It is unacceptable.

This shop is a disgrace to the brand