1 reviews | Active since Apr 2017

26 Apr 2017, 20:52

Steers badly prepared burger.

<p>(Steers Midway Mews) I ordered their latest Promo (Shake It up combo) but with extras..1st thing delivery took 3hours for a store that's less 2kms away from me (resulting in the food to be cold), secondly the burger looks like it was prepared by a toddler(No lettuce, single tomato slice & gherkhin completely dry with no sauce) & what make me more angry is that i paid 30rands worths of extras and didn't get a burger worth the bucks but (Two buns with a patty that has no sauce or extras). I feel like requesting a refund for the excuse of a meal & the drivers tip.</p>

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Replies (1)
Steers
Steers's reply28 Apr 2017, 08:55
Official

Thank you very much for taking the time to report your experience with our Midway Mews branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.