Steers at Seapoint; worst food service I've ever received

On the 6th of this month I made an online order at Steers in Seapoint. And I was appalled at the lowest level of food they has delivered to me. The ribs were so burnt and dry as if they were making biltong. I quickly sent an email as soon as I saw the food, did I receive a response? Till to this day, I haven't received anything from Steers. What a waste of my money. And to think that even the person that was preparing the food, to give that to someone to eat as if they would it eat it themselves. I'm not only disappointed at the food but how Steers haa also ignored my complaint about the food they served me.