STEERS AND DEBONAIRS NEWCLARE - SAMUEL JAMBANI AND ZACK ADAMS

I laid a complaint on Twitter about poor service received at the Newclare steers and debonairs, to which it was acknowledged. I then received a call today (5 August 2019) from this so called ‘manager’ named SAMUEL JAMBANI. He advised me that I must come into the store to view the footage of the night related to my original complaint on Twitter. I then asked him what for. He then went on to say to me that “if you don’t want to wait for service, order online for collection then you don’t have to wait”. Who tells a customer that!!!!!!!! I then told him that he is arrogant and so is ZAK ADAMS (franchisee) due to their attitude in handling my complaint. He then rep**** by saying “that is my final answer”. Management at steers/debonairs NEWCLARE is the most arrogant disgusting management team I have ever seen in a franchise. They believe that they are right and only them, not taking into consideration facts and additional information given to them by customers.

They brush me off as though complaints mean nothing to them and do not see any fault in their actions. How despicable.

SAMUEL JAMBANI AND ZACK ADAMS are the arrogant type of people steers and debonairs allow to manage, maintain and promote their brand. Says a lot about steers as well.

I recommend NOBODY to ever go to steers/debonairs in newclare as you will get poor service and get told you need to order online to get fast service !

The worst part is that this complaint is coming from a complaint!!!!!!!