Steer away from Steers

I had a Steers voucher from Absa which I was going to buy a mean with at Steers Westgate. I placed my order at the franchise and the cashier informed me that it probably won’t load properly as there is bad network reception at the store. The cashier recommended I use the app and buy my meal there. I done so and I loaded the Wi-code which the app accepted as the code turned green. Once I completed selecting my meal, I proceeded to the payout. Once there, the order was processing for some time and I informed the cashier. He suggested I walk towards the entrance of the mall, and as I was about to do so, the app stated that the order failed. I immediately got a text from Steers saying that my voucher will be refunded within 7 days. It’s been well over 2 months and no refund has been sent back to me. The franchise gave me a run around, I had to call a company based in Durban, then one based in Cape Town. I registered a case and they promised to resolve it. I had to follow up so many times that I even forgot. I literally just remembered now as I passed a Steers. I have never seen such ********** customer service in my entire life. It’s absolutely pathetic!