LM
LENICE M

1 reviews | Active since Mar 2015

23 Mar 2015, 13:20

STALE FOOD

I PLACED AN ORDE ABOUT AN HOUR AGOP WITH STEERS PAN AFRICA MALOL ALEXANDRA, UPON RECEIVING MY ORDER , I WAS SOO HUNGRY I STARTED MUNCHING IN TO FOOD, PLEASE BE AWARE THAT I AM 6 WEEKS PREGNANT, AND WHILE EATING THIS I STARTED GETTING AN OFFISH SMELL FROM THE BURGER , THE PATTIE WAS COLD AND UPON OPENING THE BURGER IT LOOKED A OFFISH GREEN , THE CHEESE WAS HARD , BURGER BUNS WERE STALE AND MOST OF ALL THE BACON WAS NOT FRIED BUT STEAMED, I AM NOT PLEASED WITH THIS , I HAVE BROUGHT UP WHAT I HAVE EATEN DUE THE SMELL OF THIS BURGER , I HAVE A COLLEAGUE WHO ALSO TASTED AND SMELLED THEH BURGER AND AGREED THAT IT WAS NOT MY IMAGINATION, I AM CURIOUS TO KN0W , IS STEERS NOT TAKING PRIDE IN SERVING THE NATION AS I KNOW STEERS BURGERS AND HAVE LOVED THEM SINCE I WAS A KID.<br> I AM NOT IMPRESSED AT ALL, AND PRAY THAT I DO NOT GET FOOD POISONING , I WOULD ALSO LIKE DETAILS TO CONTACT THE FRANCHISE OWER REGARDING THIS, I HAVE SINCE RID THE BURGER AND ITS BURNT CHIPS THAT CAME WITH IT , AND DEMAND A REFUND FOR SUCH POOR SERVICE DELIEVRY , I HAVE MMY SLIP AND AM WILLING TO THIS FURTHER WITH THE CONSUMER PROTECTION ACT <br> <br> Regards <br> <br> Lenice

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Replies (1)
Steers
Steers's reply24 Mar 2015, 10:35
Official
Hello lenicem,

Thank you very much for taking the time to report your experience with our Pan Africa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care