WG
Walter G
1 reviews | Active since Mar 2015
18 Mar 2016, 20:08
STALE AND GHASTLY FOOD
Visited the Steers outlet in Melkbos Strand @ 17:56 Order No. 152. Order consisted of 2 x Shake it up Combos, which I might mention seems like a McDonald's ******* but at double the price. Well, well, let me explain, the buns were stale and most probably a week old, the patties like rubber and the shakes, which they advertise as 'ridiculously thick' was in fact ridiculously watery. The only thing remotely OK was the chips. As we speak my stomach feels rather upset and if either my wife or I come down with food poisoning over the weekend I shall report the matter first thing on Tuesday to the health authorities.
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Steers's replyOfficial
22 Mar 2016, 13:45Hello Waltergeld,
Thank you very much for taking the time to report your experience with our Melkbos Strand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Melkbos Strand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply22 Mar 2016, 13:45
Official
Hello Waltergeld,
Thank you very much for taking the time to report your experience with our Melkbos Strand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Melkbos Strand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care