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Lisa A

1 reviews | Active since Nov 2010

19 May 2018, 19:34

Staff physically attempts to attack customer

I went to pick up my order. I was served by a very angry Tumelo. I requested bbq sauce and was told there was none, next minute it was thrown at me. I did not respond and walked away. The manager ( Bonelo) asked if everything was ok. My response was that we are treated like dogs in this Steers. As I turned to pack away my food in my trolley, a customer alerted me that Tumelo was about to physically attack me. He was restrained by the manager. He claims that he heard me call him a dog. I was not even addressing him. I am appalled that a woman’s life is at risk in your store and will be taking it further.

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Replies (6)
Steers
Steers's reply22 May 2018, 13:45
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,

LA
Lisa A's update25 May 2018, 17:49
Reviewer Update
I have not received a response from your team. Instead I had to call the manager ( Nomonde) to check if she viewed the cameras. She confirmed what I said to her and then said that the staff member could be dismissed. She informed me that she advised the staff member to lay a charge ( not certain for what exactly) against me and gave him my personal details and contact no. You are now putting my life further at risk, instead of just dealing with the complaint . I will not be intimidated, just because I dared complain about a staff member who clearly has anger issues. Please do not silence your customers in this way. I could have laid a ******** charge, but I gave you the opportunity to handle the matter internally.
LA
Lisa A's update25 May 2018, 17:49
Reviewer Update
I have not received a response from your team. Instead I had to call the manager ( Nomonde) to check if she viewed the cameras. She confirmed what I said to her and then said that the staff member could be dismissed. She informed me that she advised the staff member to lay a charge ( not certain for what exactly) against me and gave him my personal details and contact no. You are now putting my life further at risk, instead of just dealing with the complaint . I will not be intimidated, just because I dared complain about a staff member who clearly has anger issues. Please do not silence your customers in this way. I could have laid a ******** charge, but I gave you the opportunity to handle the matter internally.
LA
Lisa A's update04 Jun 2018, 13:13
Reviewer Update
I was not contacted to solve the matter. Instead they have given my personal details which I left on the complaint to the staff member in question. I am now at risk
LA
Lisa A's update04 Jun 2018, 13:13
Reviewer Update
I was not contacted to solve the matter. Instead they have given my personal details which I left on the complaint to the staff member in question. I am now at risk
LA
Lisa A's update04 Jun 2018, 13:13
Reviewer Update
I was not contacted to solve the matter. Instead they have given my personal details which I left on the complaint to the staff member in question. I am now at risk