1 reviews | Active since Jul 2018
Staff do not understand special offers online
Ordered on line Special Wacky Wensday. 4 burgers and 2 large chips. @ R149.99
Delivery only half the order. When called to query was told I was wrong. I read incorrectly. The special is an online only special and they do not check the specials. Just give what they want. Still wanted to argue the point. I don't know if it's a reading or understanding problem. Had to go to the very busy outlet to get the rest of my order. While there I met with a few more disgruntled customers with the same complaint. I am very dissatisfied with the service.
Hi there
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and wishes to escalate this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. Please do forward us your contact details and the branch details so we can proceed.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Hi there
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and wishes to escalate this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. Please do forward us your contact details and the branch details so we can proceed.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***