1 reviews | Active since Dec 2015
Sour Ice Cream Incident
My colleague and myself bought Ice Cream @ Steers Centurion and commented that it tasted sour. The owner was serving us, and responded by tasting the Ice Cream from the machine and saying that its not sour. Then she proceeded to say that it only us that have complained so far. She said that she is sorry but there is nothing wrong with the ice cream and we must please leave her store because we are disrupting her customers, even though there were no customers present at that moment. She then threatened to call security to remove us from her store if we didn't leave. We were very polite the whole time, just requesting our money back for the sour ice cream. She refused blatantly and kept saying that she can't help if the ice cream tastes sour to us. We then asked her to please throw ours out then, because we are not taking it and she said we can do it ourselves. I asked if that was the kind of customer service she provides, to which she responded \No
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
