Smart Shopper Voucher Redeeming

Just had a very bad experience at Gordon's Bay steers, by clueless staff and "senior' manager who wasn't even present. I just exchanged my smart shopper points for the Steers Burger Meal promotion. I get the confirmation email with my code and then I go into Steers and ask to redeem the voucher code. The lady serving me, Sinawo, has no clue what I'm talking about, I explain to her that the store actually has the Smart Shopper promotion running on the screens behind her. She then rudely and abruptly says "Well I'm not from here, we don't do this", I kindly show her the email on my phone saying it's redeemable at ANY Steers in South Africa.

She then takes my phone to the back (for the email voucher code) and stays there for more than 5 minutes, she contacts the senior manager via WhatsApp, Beauty. Beauty wasn't in so Sinawo asking her advice on what to do, because clearly the staff hasn't been trained properly to deal with this simple task.

After Sinawo and Beauty go back and forth over WhatsApp, she then proceeds to tells me "it's not going through".. then suddenly she tells me "This voucher has already been used". I explained to her that I had JUST redeemed it before coming into the store, it's impossible for me to have redeemed it, the only other closest Steers is a few kilometres away. I ask her to please call the manager as I am NOT happy about this.

I explain to Beauty that her staff was the only people dealing with the code, they had my phone for a long amount of time going back and forth with this code, OBVIOUSLY the code was redeemed the first time when she told me it's "not going through". But basically the senior manager said I'm not going to get any meal, as my voucher has already been used, I said I'll take this further and I intend on doing so, I'm going to email your head office after this review because that is MY MONEY, I earned those smart shopper points by spending MY MONEY. So I have been ****** by Steers with MY MONEY. and I won't stop until I get what's mine.

My voucher number is ***

Regards, Clinton Mouton