1 reviews | Active since Sept 2016
Small minded staff
Maserame and zail I think at Secunda mall steers gave me the wort treatment. I was told my order would've ready in 10 min after I had placed an order over the phone, 30 minutes later I was told to wait aside when asking why it wasn't ready maseram told Zain's basically screaming across the roo that she must wait doesn't she know she must wait, she throughout tried to use her humiliation powers. I left only to come back 20 minutes later again and when I got back I alerted Zain's that I was back but everyone basically ignored me, mind you, I had already paid so I couldn't just leave. Eventually zail came and as I was trying to ask why the are giving such bad servise he walked away saying things to humiliate a client and his colleague, maseram popped a high pitched laugh... After paying my money, I don't deserve such treatment.
Thank you very much for taking the time to report your experience with our Secunda branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Thank you very much for taking the time to report your experience with our Secunda branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
