KM
Keke M
1 reviews | Active since Sept 2009
05 Jul 2017, 13:11
Slow ,Service Wrong Order
<p>Last week Friday i went to Emperors palace and around 23;00 my boyfriend and i decided to buy take aways we decided to go to Steers the que was not that long but the cashier was so slow we waited for like a 8 munites just to place an order eventually we got to order 2X Combo Cheese Burger for 58.90 each and requested to upsize each for an additional R7 for Med Chips and 500ML Buddy , and jalapenos for 3.90 and bacon bits for 7.90 on each our order came to around R160.00 i went to wait for my boyfriend in the car and he had to wait foranother good 25 munites before he got the order ,when we got home ,which was not such a surprise to since the order took long we just got the normal Cheese burger no extras as we ordered the only thing that was right it was the cold drinks ,i even lost my appetite cause i was looking forward to eating what i order but we had to wait for so long and then it was wrong , the services for steers in Emperors is pathetic and the emplyees they behave like they dont care about customer what a waste of money</p>
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Replies (3)
Steers's replyOfficial
07 Jul 2017, 17:00Thank you very much for taking the time to report your experience with our Emperors Palace branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Steers's reply07 Jul 2017, 17:00
Official
Thank you very much for taking the time to report your experience with our Emperors Palace branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
KM
Keke M's updateReviewer Update
11 Jul 2017, 16:52I got a call on Friday night from a genlteman by the name of Elliot who told me he is the manager at Steers he asked me what happened and i told him ,and he said to me he will investigate and get back to me as soon as possible ,i had a problem with my phone from saturday so i thought maybe Elliot tried to call me back on my number ,so monday afternoon i decided to pass by Steers to see if i could see him and get feedback from his investigation ,he was not around and the teller told me that i can speakto the supervisor on duty by the name of Queen the lady was so rude to me ,after i told her my query she told me that she cant do anything about as Elliot is on a 10 days leave so i should wait for him to come back ,and i asked her that if Elliot is not there does it mean that no one can hlep ,or if maybe she can call him and find out about my query and if he has feedback and to my surprise she told Elliot is out of the country , that was a cherry on top .....that lady she is very rude and she does not know how to treat customers she didnt even make an effort to help or at least say to me she will try and find out and maybe get back to me
KM
Keke M's update11 Jul 2017, 16:52
Reviewer Update
I got a call on Friday night from a genlteman by the name of Elliot who told me he is the manager at Steers he asked me what happened and i told him ,and he said to me he will investigate and get back to me as soon as possible ,i had a problem with my phone from saturday so i thought maybe Elliot tried to call me back on my number ,so monday afternoon i decided to pass by Steers to see if i could see him and get feedback from his investigation ,he was not around and the teller told me that i can speakto the supervisor on duty by the name of Queen the lady was so rude to me ,after i told her my query she told me that she cant do anything about as Elliot is on a 10 days leave so i should wait for him to come back ,and i asked her that if Elliot is not there does it mean that no one can hlep ,or if maybe she can call him and find out about my query and if he has feedback and to my surprise she told Elliot is out of the country , that was a cherry on top .....that lady she is very rude and she does not know how to treat customers she didnt even make an effort to help or at least say to me she will try and find out and maybe get back to me
KM
Keke M's updateReviewer Update
25 Jul 2017, 15:05I would like to thank Crissy and Elliot from Steers Emperors palace for handling my query so proffessionally it turned out that the was a misunderstanding the actually person who called me was Chrissy not Elliot so i think if Queen (the rude supervisor) had tried to help by following my query with one manager my issue would ave been solved a long time ago ,But then thanks again
KM
Keke M's update25 Jul 2017, 15:05
Reviewer Update
I would like to thank Crissy and Elliot from Steers Emperors palace for handling my query so proffessionally it turned out that the was a misunderstanding the actually person who called me was Chrissy not Elliot so i think if Queen (the rude supervisor) had tried to help by following my query with one manager my issue would ave been solved a long time ago ,But then thanks again