1 reviews | Active since Feb 2016
Slow Delivery/Service
<p>Girlfriend and I ordered our meals online and the order was processed at 13:40 today (28/12/2016) and the food only got to us at 14:40. We called at 13:30 to find out that the driver had left 15 minutes before when our house is a 5 minute drive. While on the phone I asked whether there were a few other orders to understand the delay, but was told that we were the only order for delivery. Not the service we were expecting after driving back from Durban. I don't understand how it takes 15 minutes if you are collecting, but an hour if delivered?</p>
Thank you very much for taking the time to report your experience with our Grosvenor Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Grosvenor Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team