1 reviews | Active since May 2016
Should you be hungry don't expect them to deliver on time
<p>I placed my order at 18:37 at steers Brackencity on the 25th of May 2016. At 19:53 i phoned again and there was stated to me the the phone number I have given them was linked to an alternatived address. On my order I said that they must change the address which the lady confirmed she has done. After another 15 minutes wait after my querie with no repsonse from steers Brackencity I phoned again holding for another 5 minutes. A lady answered the phone when she referred me to a man. I was then informed my order wasnt processed but they promise I will have it after 45 minutes. the order will be then delivered by 21:00.that gives them 2 hours and 23 minutes for 6 burgers and a regular chips. They are absolutely ridiculous on services as my son of 2 has still not eaten and we can't wait for there food to arive due to people that cant work a system which they had training on</p>
Thank you very much for taking the time to report your experience with our Bracken City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Bracken City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
