Shocking Service from Steers Commerical Road, PMB

<p>We placed an online order with Steers on Sunday evening, 17 July 2016, for delivery from our local steers in Commerical Road, Pietermaritzburg. Having previously received issues with this branch not receiving our online order, I decided to call in shortly thereafter to confirm the order telephonically to avoid any issues. This is where the trouble started.</p> <p> </p> <p>Despite several attempts, no one answered the phone. I re-checked the telephone number I’d been using for years and confirmed it was correct. No answer. I eventually called the call centre who confirmed my order. The next issue arose when we were informed that our milkshakes were not deliverable. We had already paid for the order via the online system. Why would the online system accept payment for items that were not deliverable?</p> <p> </p> <p>I was transferred to a manager who informed me that I could either get a refund for the milkshakes or exchange them for something else. I opted to rather drive to the store and just collect the order myself to actually receive what I initially requested. I arrived at Steers about 25 minutes later and my order had not even been started yet. It must be noted that it was a reasonably quiet Sunday evening, making this even more ridiculous.</p> <p> </p> <p>I spoke with the Manager, who was completely unapologetic about the milkshake delivery situation and delay in order. I eventually received my order and left. We arrived home a few minutes later only to find that one of our drinks was missing! I tried to call Steers to inform them, again being unable to get through to the branch, and having to speak to the call centre. They informed the branch and the manager of the branch eventually called me 20 minutes later. He apologized and said he would deliver the drink. The drink arrived a few minutes later, but it was the incorrect drink!</p> <p> </p> <p>I also requested to receive the receipt via email when I placed the online order. No receipt was received.</p> <p> </p> <p>Needless to say, I was and still am absolutely outraged at the horrific service received. I strongly suggest further training for these staff in conflict resolution, efficiency and general courtesy. Completely unacceptable and I’ll certainly think twice before ordering from Steers again.</p>