LO
Linda O

1 reviews | Active since Aug 2009

13 May 2019, 06:53

Shocking service from staff to manager at Parktown branch

Felt like a King Steer and went to Parktown branch, first the cashier said that she didnt have 10c pieces and the next cashier would give when she opened her till which she also didnt have. There was no offer of giving 20c but taking 10c from each customer adds up. I asked for the manager who apparently was too busy. Then the guy packing the meals had major attitude and was deliberately taking his time. The lady with me also asked why he wasnt packing my meal and we were told it was ok because it was on a hot plate. After serveral minutes I again asked for the manager and found him sitting at one of the tables apparently not doing much other than talking to an acquaintance. He commented that it was only 10c but did not respond to my comment about each customer been short changed. When we got back to the counter my meal had still not been packed and I insisted that my money be refunded and left. Absolutely disgusting and shocking service from beginning to end.

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Replies (1)
Steers
Steers's reply14 May 2019, 10:08
Official
Hi Linda
 
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team 
Customer Care Line: ***