MA
Marco A

1 reviews | Active since Feb 2017

15 Feb 2017, 12:44

Shocking service as usual

<p>Called Steers on Umbilo Road to follow up on my order as it is over an hour since placed. Our buisness is less than 5min drive down the road. </p> <p> </p> <p>When i called the lady just says there driver is out and PUTS THE PHONE DOWN IN MY EAR. </p> <p> </p> <p>Typical Steers service, nothing like it use to be. </p> <p>Hate having to order from them. </p>

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Replies (1)
Steers
Steers's reply15 Feb 2017, 13:53
Official

Thank you very much for taking the time to report your experience with our Umbilo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team