SHOCKING SERVICE AND INCORRECT ORDERS AT 2 OUTLETS

I don't know why Steers have provision on their website to email complaints/suggestions - 2 weeks ago we did so and to date there has been no response. On the first occasion, at West Coast Village, we waited in a story that was not busy, for almost an hour after ordering just ONE large chips. The person before me had been waiting longer than I also for a small order. I received my order before the other person received theirs and when I got to the car, I found that the chips were ice cold and under-cooked. The second (and also the third) times were at the Sunset Beach outlet where the order took around 45 minutes to arrive and when it did, it was incorrect and procedure had to be repeated twice. Being regular patrons of Steers, we are shocked at quality of the meals each time as they were below standard. Well below standard. Not just the meals but it seems to take a fully staffed kitchen and 3 people at the front desk to produce any kind of order, which usually turns out wrong anyway. Since nobody bothered to answer my first complaint, I have had to resort to naming, shaming and complaining via Hello Peter. Let us see if you will get back to me - meanwhile, bye-bye Steers.