RH
Regan H

1 reviews | Active since Jul 2013

04 May 2018, 20:09

Shocking service and bad attitude from the manager

This evening I went to Steers Florida Junction, to buy 2 bratpacks. This process took 40 minutes. When I asked to speak to the manager, she listened and then just walked away to the back. The service was shocking and the burger patties were dry and over cooked. I will never go back there again.

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Replies (1)
Steers
Steers's reply05 May 2018, 13:01
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***