LV
Lurica V
1 reviews | Active since Apr 2018
15 Apr 2018, 13:21
Shocking service!!!!
Absolute bad service the lady can not understand me as I place my order in ENGLISH !!!!! RUDE !!!! She can not spell I had to repeat my street name 3 times ...........and she STILL couldn't get it !!! Got my order wrong twice I had to repeat myself and when asked to speak to a manager he ended up being rude and not eager to help met I kept saying she can not spell or get my order right this is the second time we ordered from that branch or rather try to ..... NEVER AGAIN !!
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Steers's replyOfficial
18 Apr 2018, 11:39We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply18 Apr 2018, 11:39
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,