JR
Jenny R

1 reviews | Active since Apr 2018

11 Apr 2018, 19:03

Shocking service

In the last 2 weeks I ordered twice online and had to wait 3 hours for the delivery and when I finally received my order all of the items were not delivered and I was forced to pay for the full order.

0
Replies (1)
Steers
Steers's reply18 Apr 2018, 11:19
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. Please tell us the branch you ordered with so that we can escalate this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

Best regards,