1 reviews | Active since Mar 2017
Shocking online experience resulting in no delivery
Ordered our food at 19:36 on 26 Jan 2018... we waited 1 hour for the food calling every 5 minutes after a 45 minute wait. We were told a manager would call, but no call was received. When calling for the last time, they could not locate the food, would not give us a number to call the restaurant directly and wouldn't get a manager to the phone. When eventually cancelling the order we got no apologies. Will not be using their online system again nor referring it on. Terrible service and left hungry.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***