Shocked and Dissatisfied Customer

<p>I ordered online 2 meals from Steers in Grosvenor around 13:08. I then called again at 13h50 to follow up on my order as the store is 10mins away - so i wanted to know what was taking so long. A lady answered by the name of Lulu asked me what i needed help with and put me on hold and then the call disconnected before she even assisted; she didnt even tell me that she was transferring me to someone else. I called again and my call was answered and then they hung up on me. I called again for the 3rd time and some lady answered and the told me that my order will arrive at 14:08. I waited and no one came and i then called again at 14:17 to follow up on my order and i was told that the driver will arrive shortley to which he arrived at 14:25. </p> <p>Fair enough, i go collect my order at reception and as im about to pay the delivery guy tells us that he doesnt have a speedpoint with him, as heś not the delivery guy he was just asked to fill in for someone (apparently there was a shortage of delivery guys). So i then told him to fetch the speedpoint and come back. He comes back 25mins later and then asks US to show him how to operate the speedpoint as if we know how to use it, like really??</p> <p> </p> <p>Now i fail to understand how everytime i order from Grosvenor Steers i always have to encounter some sort of drama. Im really getting tired of this. Even McDonalds (which is in Fourways about 20-25mins away from me) provides better service and delivers much faster than Steers which is 9 Minutes away. Im really at a point whereby im really gonna think 3 TIMES before i order anything from you guys. I really like the brand but the service i keep getting from the store is really irritating and *****ing the good image i had about yall.</p>