AM
Aphiwe M

1 reviews | Active since Jan 2019

02 Jan 2019, 02:39

Shelton and ******** at its worst and disrespectful worker ever

Today I have never ever in my life have had such bad customer service. Today I went to steers bought a dip cone .when I got the cone it tasted like the smell of diesel I returned it and as I returned the worker Shelton Ignored,disrespected and shouted at me and my friends for the wanting my refund he was very determined and adamant to procrastinate in calling us until one of the workers there told us he disrespects because he's aunt is the manager and just because he's aunt is the manager does not mean he's had the right to treat me or anyone else the way he did he must remember he is not one of the founders of steers even if his aunt is the manager I will never get shouted by a worker who is supposed to give customer service and the correct orders so I shall take this with the people of steers

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Replies (1)
Steers
Steers's reply09 Apr 2019, 15:22
Official
Hi Aphiwe 

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team 
Customer Care Line: ***