1 reviews | Active since Jan 2016
Service that is unbecoming and below par food!!!
Waiter/Cashier: Daphney Mohitlhi; Order: Classic Burger Rib Pork Combo (R47.90); Date: 09/04/2016 Time: 17H58.<br> <br> Citing that I am disappointed at the abhorrent service experience received at the hands of the Ellis Park Steers branch is an understatement as it was the worst that I've been handed to date. It began with my requesting for the shake up combo, to which the response was rather nonchalant, along the lines of the \promo' having ended.<br> <br> The 7 minutes that followed were quite disconcerting as the waitress, at the best of times was despondent, providing obscure responses to relevant questions and not particularly showing any enthusiasm. The entire service experience was devoid of a smile - further to which I felt unimportant as a customer.<br> <br> The worst part was the realisation once I arrived home. That being the meager portion given for a meal that cost in excess of R50. I could estimate the portion of chips to having amounted to 13 cutlets. Since this somber experience, I have vowed to never visit another Steers branch. It offers absolutely little to no value for money and the service levels are not particularly considered. Many of my relatives have echoed the sentiments herein."
Thank you very much for taking the time to report your experience with our Ellis Park Engen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Ellis Park Engen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
