1 reviews | Active since Apr 2017

04 Apr 2017, 11:39

Service Sucks

<p>I ordered 2 shake it up combos and men that came before us ordered the same thing, I was surprised when they were served first and after the long wait our food was cold.</p> <p> </p> <p> </p> <p>This is the 2nd time this is happening.</p>

0
Replies (1)
Steers
Steers's reply04 Apr 2017, 14:23
Official

Thank you very much for taking the time to report your experience with our Smith street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.