DW
Dylan W
1 reviews | Active since Jul 2015
31 Jul 2015, 13:00
Service so slow it cant be called fast food
I waited almost 15min to place my order when the queue was 3 people when I walked in. Both cashiers had no customers and I was ignored and no indication of when I will be served. Mr Delivery came in and got served ahead of me. I complained to cashiers and received no apology. I got the food quickly at least however my colleague who ordered ahead of me got his food after 20min, which is not fast food, its faster sitting down at a restaurant. <br> <br> Terrible terrible service and terrible attitude. That Steers branch is mismanaged.
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Steers's replyOfficial
31 Jul 2015, 13:08Hello wilkychamp,
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply31 Jul 2015, 13:08
Official
Hello wilkychamp,
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care