Service and food was horrible

My name is Sylvannah I ordered food from steers tsakane mall on Sunday, it was the ribster. The order arrived about 2 hrs later instead of 35min as they said. Upon opening the box the burgers or all messed up, everything was out of place and with covid and all we couldn't trust that it hadn't been touched. I have taken pictures. I am so disappointed cause I'm regular there and I would like for them to look into this as we had through the meal out. Over R200 down the drain.