Seriously Bad Service!

<p>I am extremely dissatisfied by the level of service offered by the Steers in Eden Meadows.</p> <p>I have taken the issue up with famous brands and as far as im concerned they as equally useless at resolving customer complaints.</p> <p>I placed an order 5 meals to be delivered to my office park, through the call centre.</p> <p>Over an hour had passed and eventually i received a phone call from the store supervisor stating that i gave the incorrect address and that is why i have waited over an hour for the food.</p> <p>Firstly i never gave the incorrect address, your staff in your call centres are clearly illiterate and cannot take a simple instrustion down. Over and above that the supervisor that called me was incredibly rude and disrespectful he does not belong in the customer service industry at all.</p> <p>They arrived with our food an hour later, freezing cold, watered down milkshakes and no card machine that i clearly asked for. ( They still expect you to pay for delivery fees). I sent a email to famous brands to complain about my dissatifaction, they only answered me over a week later. They informed me that they will go through all the call records to prove what im saying is true, they confirmed that there was indeed a problem and that the branch manager will contact me. Guess what?! Two days later and still no phone call from this supposed branch manager. I then received a phone call from a female supervisor from the Eden Meadows branch saying they will send free food to compensate for my inconvience ( which they will probably spit in).... Big Surprise that never happened either! </p>