Second day with no order received

Horrible services that I've experienced thus far, I've been a customer for close to 5 years now. It's the second day now and I am still waiting on my order. The call center agents just transfers my calls while speaking, very disrespectful. The location manager in Lenasia South doesn't even seem to communicate properly, no telephone etiquette. There's no answer now at Lenasia South after a number of calls. I've informed a number of call centre agents; Richard, Sipho, Cynthia, Zanela, Derick, etc