1 reviews | Active since Mar 2009
Schocked with the poor service delivery
We requested delivery online from Steers at The Boulders this past weekend, all was confirmed and payment was made. The food arrived more than an hour later and needless to say it was cold, we had to throw the chips away, to add to the frustration two of the cool drinks ordered were not delivered. I called the store more than once and was told that they would deliver it on Sunday however its not their fault. I am STILL waiting for a call from the branch to indicate what will be done on their part!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***