1 reviews | Active since Jun 2016
Rudely turned away
<p>At about 5mins before 9pm I walked into steers at goldman crossing. There was no closed sign and the door was open a bit. One customer just left and another in the shop. </p> <p>My daughter and I were standing there in front of the cashier deciding what ice cream to order when the customer said we are just in time. I looked to see the door being locked. Pracacoius or whatever her name was, asked if we were with the customer. I said no and she then said they are closed. I told her I just wanted ice cream. She said NO!! They had closed the doors already! I said fine I'm going complain and she said go ahead. I then had to ask someone to unlock the doors. That man didn't have a name tag and seemed surprised that we were leaving so soon. He said the stoves are off and the ice cream was off too. Now had that rude woman explained that nicely I would have understood and left nicely. Instead her attitude stunk and she was damn rude. I told them I will NEVER buy there again and will tell my whole family and friends not to either and I meant it. I think you need to hire people with customer service s****s so can retain your customers. That woman gives your brand a bad name. If I were her boss she'd get a final written warning for her bad attitude. Because of her, I am done with steers for good! </p>
Thank you very much for taking the time to report your experience with our Goldman Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Goldman Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
