1 reviews | Active since Apr 2017

07 Apr 2017, 12:15

Rude and ***********: Steers Centurion

<p>Just had the most horrific experience at the Steers in Centurion. After taking my order, my daughter phoned to say she also wanted food. I asked Ms L Hlaka if I could place a second order and I was met with a "wait! I'm busy". Seeing that she was actually busy with my order I said, "I can see you busy with my order, I don't mind if you quickly add this to it". To which she rep**** "I'm not busy with your order, I said wait!" Her tone sent me from hero to zero in milliseconds. I told her that she i found her to be rude. She rolled her eyes. So I waited until she was finished with what was clearly my order (It was given to me later so I know for sure). When she was done she proceeded to help the next people in line (that arrived 5 minutes after me!) Furious I asked if I was going to be allowed my second order. She ignore me flat. She placed my first order on the 'hot tray', took one look at me and carried on with another customer. At this point I completely lost it. I asked her to please hand over my order to which she refused. I asked her to call her manager. She barked "go get him yourself" and pointed to a gate. I was finished! I called him.... nothing was done. He asked about my order... She **** and said she was waiting for a toasted sandwich. I asked for my bag (that i watched her pack minutes before) opened my bag and low and behold... there is the sandwich. Again zero recourse even though she blatantly ****! Zero apology. Nothing. Nada. He (The manager) took my number, but nothing. Interestingly she got the next order (Not mine) completely wrong too. Rude and ***********. What a bad reflection on your brand! So disappointed.</p>

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Replies (1)
Steers
Steers's reply15 Apr 2017, 08:20
Official

Thank you very much for taking the time to report your experience with our Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team