SG
Shereen G

1 reviews | Active since Jan 2018

25 May 2018, 19:15

****** at steers

Had the worse experience with steers in kromboom, Cape Town. Imagine being hungry and craving a chicken cheese burger and chips from steers and then having them charge you for it but give you a Plain chicken burger and it's ice cold. I then had to drive back to steers to complain. My order was for 3 steers chicken cheese burgers and chips and 2 steers beef burgers and chips. Imagine how shocked I was to return home for the second time and all they'd done is add the cheese and then melt it in the microwave which resulted in the rolls being hard when I got home and to top it off they gave me back 1 beef burger instead of 2. So I paid for 5 and only received 4. This is not the first time this has happened at steers on kromboom. It's pathetic that I pay food and then get ****** every time.

0
Replies (2)
Steers
Steers's reply29 May 2018, 13:26
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***

Best regards,

SG
Shereen G's update29 May 2018, 13:29
Reviewer Update
Thank you for your response. I won't be buying from the steers at kromboom any longer due to the constant disappointment.