Repeated Service Issues at Steers Wynberg

I’m writing to express my frustration with the service I received at your Wynberg branch. Unfortunately, this has not been the first disappointing experience I’ve had there.

On a previous visit, my online order was misplaced — the manager later admitted that the slip had been placed under a keyboard. I had to wait unnecessarily and even explain myself to the staff while showing my order number, only to be told they couldn’t find it.

Today’s experience was even worse. I placed an order for two quarter chicken meals with a scheduled pickup at 15:46, but we only received our order after 16:30. According to the manager, Vero, the delay was because “it’s a small store” and they “only prepare three chickens at a time.”

This explanation is simply not acceptable, especially when orders are scheduled in advance. As a loyal customer, I expect better preparation, communication, and service. Please investigate this matter and let me know what steps will be taken to prevent such delays from happening again.